Adapting Our Service in the Face of COVID-19
For many of our clients and customers, concerns about interaction, contact and access to their items has been top of mind as we face this unprecedented challenge.
As of now, we remain open to serve our customers, help facilitate their upcoming moves, help modify and reschedule if plans have changed, and provide access to containers currently located in our facility. We have made the following adaptations to our daily operations and processes to help protect our team and our customer base.
Here are the answers to a few of our most frequently asked questions during this time.
Can I still access my items in storage?
At this time, we are still offering relocation of containers and/or delivery of units stored at our facility.
For the safety and well-being of our team, we are currently restricting access to our storage areas and cannot facilitate on-site visits to add or remove items from stored containers.
If you would like to access items in your container, please reach out to schedule a no-contact delivery of your container at your earliest convenience.
Is your office still open?
For the safety of our team, our Augusta office is currently closed to visitors. Our team remains available by phone or email during regular business hours, Monday - Friday 8:00 am - 5:00 pm
Can I still have a container picked-up, delivered or relocated?
Yes, we are still offering pick-up, delivery and relocation services. However, we are operating on a modified schedule to limit the need for our drivers to be away from home more than is necessary, as a precautionary measure.
We ask that you be as flexible as possible so that we can block schedule pickups and deliveries in the coming weeks.
What is no-contact pick-up or delivery?
As we mentioned above, we are prioritizing a no-contact pick-up and delivery process. This means we will arrive at your home to pick up or drop off your Go Mini’s container and will not require you to come out to sign paper work or provide direction for the placement of the container.
No contact delivery:
For those awaiting a container delivery, we ask that you relay any specific delivery and/or placement instructions to our account coordinator at booking. We will also be prioritizing virtual booking with online payment and e-sign documents so no interaction is needed upon delivery.
No contact pickup:
If you have scheduled a pickup, we ask that you have your container emptied, with the doors closed and securely latched.
If you have purchased a lock from us, please make sure it has been removed entirely from the unit before pickup.
Thank You to Our Customers
We’d like to thank each of you for your continued support, patience and understanding as we work to streamline these new processes. Should you have any questions, a need to access stored items, or a need for container rentals, we’re here to help!